PROBLEM SOLVING TECHNIQUE – KEPNER TREGOE METHOD

Avoid cost overruns, improve revenue: With a final decision made, you are going to move into potential problem analysis before you even put the decision into action. Everything should be very general in nature at this point as you attempt to get a firm grasp on what is going on, and why a decision needs to be made in the first place. You can think of this as the top level view of the decision that needs to be made. Today’s Top Picks for Our Readers: It’s difficult to believe that there won’t be any bias in there whatsoever! While the Kepner-Tregoe Matrix can become quite complex depending on how many factors are involved in a given decision, the basis of the model comes down to four steps.

Today’s Top Picks for Our Readers: This step in the process is all about risk analysis. Add a link to this page on your website: By using a good problem analysis in advance, a process will be created to prevent future problems or in emergencies, to limit the damage. Before rushing into action making your decision take hold throughout the organization, think about the various issues that may come up and how they will be dealt with. After reading you will understand the basics of this powerful problem solving tool. These four steps, which have been outlined below, can help you to move from start to finish in the decision making process.

Avoid cost overruns, improve revenue: Situation appraisal – is used to clarify the situation, outline concerns and choose a direction Problem analysis – here the problem is defined and it’s root tergoe determined Decision analysis – alternatives are identified and techinque risk analysis done for each Potential problem analysis – the best of the alternatives is further scrutinized against potential problems and negative consequences and actions are proposed to minimize the risk.

With a final decision made, you are going to move into potential problem analysis before you even put the decision into action.

Again, this is a point in the process that always contains the risk for taking too little time in thinking through the situation. At this point, you are simply going to identify tregpe concerns that are involved in the decision, and you are going to outline the priorities that you have in this case.

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problem solving technique - kepner tregoe method

Every implementation ekpner affects on sopving operations and procedures tevhnique the impact a new decision will have on them whilst it is being put into action must be identified before proceeding. Moreover, it also helps improve clear communications with customer and suppliers, production quality, customer service and anything related to maintenance and repairs. Through research Charles Kepner and Benjamin Tregoe discovered that the registration of a problem is not a uniform process.

Many of the old Total Quality Management tools are also useful for solving problems and making good management decisions. With a good idea of what exactly is going on, the other matter to deal with here is to sort out your priorities. Nominal Group Technique, Pareto Charts, and weighted multivoting are all quite useful. An important aspect of Kepner Tregoe decision making is the assessment and prioritizing of risk.

The Kepner-Tregoe Matrix

Following the step-by-step approach of Kepner Tregoe decision making allows for the use of critical thinking skills in considering many possible factors that may be vital in making the decision. Often there is pressure of time to solve the kepnerr and it is debatable what the right way of solving these problems is.

problem solving technique - kepner tregoe method

By using a good problem analysis in advance, a process will be created to prevent future problems or in emergencies, to limit the damage. Cause and Effect Analysis. Seems that I naturally deal with problems this way without knowing a name for it. What do you think?

Today’s Top Picks for Our Readers: So the idea is not to keoner a perfect solution but rather the best possible choice, based on actually achieving the outcome with minimal negative consequences. Free Strategy Skills Resources See the full list of Strategy Skills eBooks, templates and checklists available for free download right now.

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Now it is time to make a decision.

The best of the alternatives is further scrutinized against negative consequences and actions are proposed to minimize the risk. How will you define success in this case? In fact, it seems obvious to me that this approach should be taken anyway. You need to take your time when accurately defining the problem and its underlying causes.

The Kepner-Tregoe Matrix

Don’t worry — your e-mail address is totally safe. Not only should you be concerned with the problems themselves, but more importantly, you should be focused on the root causes of those problems. ITIL is the new way of thinking, but it can be rather dry and robotic unless it is underpinned with good decision tools.

This step is where you begin to narrow in on the specifics of what is going on within the business. Save my name, email, and website in this browser for the next time I comment. Financial Planning May 16, And Kepner Tregoe decision making is not considered to be how humans naturally do their decision making According to the reviews from industry experts, problem solving methods from Kepner-Tregoe break down the complexities of business problems into manageable elements by using a deliberate, step-by-step process.

Everything should be very general in nature at this point as you attempt to get a firm grasp on what is going on, and why a decision needs to be made in the first place. By following the KT Problem Solving approach, a large energy company quickly resolved a high impact problem at a chemical production facility and averted major upheaval in process.